Sakutaro & Koetsu, Good job! You guys were very creative with your scenario. It makes sense you cannot receive a replacement without the receipt, and Sakutaro explained it very well, and Koetsu is nice about it without being difficult. You might add something like, it is our store policy that no exchange can be made without a receipt. At any rate, please keep up the good work!
Sakutaro & Koetsu, Good job! You guys were very creative with your scenario. It makes sense you cannot receive a replacement without the receipt, and Sakutaro explained it very well, and Koetsu is nice about it without being difficult. You might add something like, it is our store policy that no exchange can be made without a receipt. At any rate, please keep up the good work!