Good job guys! Refusal was well received because it was presented objectively (due to the store policy, etc), and the customer had to abide by the policy. The dialogue was very nice but please try memorise the conversation and do not look at the note next time. It would be nice to be as realistic as possible when you do role play. Having said that, I think you guys did a good job!
Hi Tai and Kozuki,
Good job guys! Refusal was well received because it was presented objectively (due to the store policy, etc), and the customer had to abide by the policy. The dialogue was very nice but please try memorise the conversation and do not look at the note next time. It would be nice to be as realistic as possible when you do role play. Having said that, I think you guys did a good job!