Good job guys! Refusal was well received because it was presented objectively (due to the store policy, etc), and the customer had to abide by the policy. The dialogue was very nice but please try memorise the conversation and do not look at the note next time. It would be nice to be as realistic as possible when you do role play. Having said that, I think you guys did a good job!
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May LAM
Apr 27, 2022
Tai and Kozuki, thank you for your roleplay. I appreciate that you picked the more difficult dialogue (i.e. refusal to replace and explain) Both of you are polite and friendly, using what you have learned in the lesson, great! It is okay to speak slowly, practise makes perfect. Well done and keep it up!
Hi Tai and Kozuki,
Good job guys! Refusal was well received because it was presented objectively (due to the store policy, etc), and the customer had to abide by the policy. The dialogue was very nice but please try memorise the conversation and do not look at the note next time. It would be nice to be as realistic as possible when you do role play. Having said that, I think you guys did a good job!
Tai and Kozuki, thank you for your roleplay. I appreciate that you picked the more difficult dialogue (i.e. refusal to replace and explain) Both of you are polite and friendly, using what you have learned in the lesson, great! It is okay to speak slowly, practise makes perfect. Well done and keep it up!